Call Center Management
Streamline your call center operation with Adjutant’s Call Center Module. Adjutant’s Web based solution allows your call center or service desk to run efficiently, resulting in faster resolution of issues, controlled costs and increased customer satisfaction. Adjutant’s Call Center gives your customer service agent’s instant access to all of the customer information needed to resolve any issue —including billing, sales and service orders, service requests, entitlements, recent interactions, and even suggested products to cross-sell and up-sell.
Adjutant’s Call Center integrates CRM, Service Tickets, Case Management, Knowledge Base, and Help Desk in one easy to learn application. Any person answering the phone can easily create lead requests for sales, take service tickets for internal and external customers, and answer questions with confidence. All tasks are routed to the best person, and no issue can be dropped until it is resolved.
The complete system is tied together with automated emails for literature requests and follow-ups. Don’t let your customers be forgotten or lost in the paperwork. With Adjutant’s Call Center Management Module you will know that each and every call is taken care of and your customers are getting the best service possible.
